Built for U.S. teams.
Run from Nairobi.
Process you can audit. People you'd want on staff. Pricing that frees up half the budget. Here's what makes the model work.
SLA‑driven from day one
Every ticket gets a clock. Response, resolution, and escalation times agreed in your contract, and reported weekly.
ITIL‑based workflow
Standard incident, request, and change processes, auditable and ready for your compliance team.
U.S.‑hours alignment
Agents start at 9am EST. Extend coverage to 24/7 with a second shift, and your users never notice the timezone.
60% lower total cost
Nairobi operations mean a U.S.‑aligned senior agent costs you what a U.S. junior would. Same skill, half the budget.
Tools you already use
Zendesk, Freshdesk, Jira Service Management, ServiceNow, Intune, Okta. We work in your stack, not ours.
White‑label by default
Your brand, our team. Agents work under your name, tools, and tone. Background‑checked staff, locked workstations, role‑based access.
Let's talk about your goals.
No pressure, no generic sales pitch. Just a conversation about where your support stands today and where you want it to go.