$15 an hour, all‑in.
One transparent rate per dedicated seat. Fully inclusive, it covers taxes, benefits, tooling, management, training, and operational oversight. No setup fees, no surprise overages.
Extend any plan with the coverage you need.
Extra hours beyond a seat's standard shift, billed at the same $15/hour rate.
Saturday and Sunday cover so tickets never pile up before Monday.
Stay live through public holidays and peak seasons with planned coverage.
A dedicated agent covering your standard business day.
- 8 hours / day
- Monday to Friday
- 173 hours / month
- $15 / hour, all‑in
Longer daily coverage for higher ticket volume or later time zones.
- 12 hours / day
- Weekdays
- 260 hours / month
- $15 / hour, all‑in
Round‑the‑clock support across multiple shifts, never offline.
- Round‑the‑clock
- Every day, all hours
- 730 hours / month
- $15 / hour, all‑in
Custom Enterprise Coverage
For organizations requiring multiple seats, blended schedules, extended coverage, or fully tailored support operations.
- Multi‑seat teams
- Dedicated lead & strategic reviews
- Custom schedules
- Weekend coverage
- Holiday coverage
- SLA options
- Multi‑shift operations
- Tailored onboarding
Common questions.
What does the $15 per hour rate include?
Everything. The $15 per hour rate is fully inclusive: it covers taxes, benefits, tooling, management, training, and operational oversight. There are no setup fees and no surprise overages.
How much does a dedicated help desk seat cost per month?
A Full‑Time Business Hours seat is $2,600 per month (8 hours a day, Monday to Friday, 173 hours). Extended Hours is $3,900 per month (12 hours a day on weekdays, 260 hours). 24/7 Coverage is $10,950 per month (730 hours). Every plan works out to the same $15 per hour, all‑in.
How fast can we go live?
About two weeks. It starts with a 15‑minute scoping call covering your ticket volume, tools, hours, and SLA targets, with a same‑day quote. A dedicated team trained on your stack then goes live under your brand in roughly two weeks.
Is the service white‑label?
Yes. Your Kaizen team works under your brand, your tone, and your runbooks, with coverage aligned to U.S. business hours, so end users experience it as your own help desk.
Ready to get your quote?
We'll review your ticket volume, define coverage and hours, and send a proposal tailored to your business, the same day.